Frequently asked questions

#demo.question.question1#


#demo.question.question1.answer1#




#demo.question.question2#


#demo.question.question2.answer1#

  1. #demo.question.question2.answer2#
  2. #demo.question.question2.answer3#
  3. #demo.question.question2.answer4#
  4. #demo.question.question2.answer5#




#demo.question.question3#


#demo.question.question3.answer0#

  1. #demo.question.question3.answer1#
  2. #demo.question.question3.answer2#
  3. #demo.question.question3.answer3#
  4. #demo.question.question3.answer4#
  5. #demo.question.question3.answer5#




#demo.question.question4#


#demo.question.question4.answer1#





TERMS AND CONDITIONS

Delivery Timeline


We deliver Worldwide using DHL Express or Fedex Here are our delivery timelines: Within Lagos: 24-48hours Extreme parts of Lagos (Epe, Badagry, and far ends of Ikorodu may take up to 4 working days) States outside Lagos: 2-5 working days. International Delivery: 3-7 working days. DELIVERY/PICKUP
All our deliveries are signature-only shipments, so please ensure someone is available to sign for your package. You can also opt to pick up at our office. We do not ship on weekends or public holidays. FAILED DELIVERIES
You will receive a call from the courier company prior to delivery. Failure to reach the customer on the phone may warrant a re-scheduled delivery after which the package will be taken back to their nearest office where it can picked up at your convenience. For International deliveries,please note that should duties apply in your home country, the receiver will be responsible for that.




Timelines for Custom Made Orders/ Preorders


This piece is made to order and usually takes 20-25 working days. We only begin to process your order after receipt of at least 70% deposit. You will receive a shipment confirmation email when the order has shipped. In rare occasions, the package can be delayed due to logistic issues (caused by natural disasters, pandemics ,customs clearing delays, etc.). In these cases , these delays are unavoidable but the company takes full responsibility for it. Clients with delays over 3 weeks are issued full refunds /store credits.




Our Guarantee


“NON-FADE” is our middle name…. We own it and bet our reputation on it.
Every Sharpstone article is genuine and comes with a lifetime non-fade guarantee. In other words, we assure you peace of mind in the quality that we offer. Don’t just take our word for it, numerous positive reviews will bring you to full persuasion. Every piece is made with authentic materials...nothing less




Returns and Exchanges.


We will accept the return of a non- customized or non-preordered jewelry purchased for an exchange/store credit from clients in Nigeria within 7 days and 14 days for clients outside Nigeria as long as the product is in the exact new condition purchased. The purchase of custom and preordered jewelry is final and not eligible for a return or exchange. The buyer bears the cost of the to and fro delivery charges that arises in the process of making an exchange. We also give refunds for cancelled orders within 24 hours of purchase if they have not been processed/shipped. To make an exchange the product must be:
. Unused
. Still in its original packaging
. Have its tags on
. Have no sign of wear and tear. Items sold in our clearance sale cannot be returned or exchanged. The sale is final
To initiate an exchange send a WhatsApp message to +2349090021656 or +2349090021657 or send a mail to sharpstonefashion@gmail.com.




Our Warranty


At Sharpstone, we are dedicated to providing authentic and high-quality jewelry and guarantee that all of our products are as described and hallmarked. We want all of our customers to purchase with peace of mind knowing that all Sharpstone jewelry come with a one year warranty against manufacturing defects. Manufacturing defects refer to the structure of the jewelry. Some examples of manufacturing defects which are covered by this warranty include:

  • Surface pores or blemishes in the metal
  • Uneven settings
  • Chips or scratches in the stones at the time of pick-up or delivery
  • Rhodium plating stains on the metal
If you believe your product has a manufacturing defect, kindly send it to us for a free evaluation by our jewelry workshop. If we determine your product is damaged due to a manufacturing defect, we will repair or replace it. If the item is no longer available, we may, at our discretion, replace it with a similar item or provide a full or partial store credit towards another piece. If we determine that the damage is not caused by a manufacturing defect, then we will notify you immediately and let you know if repair services are available at a cost. Please note that the buyer bears the cost of to and fro delivery. COMPLIMENTARY CLEANING AND POLISHING We offer ONE complimentary cleaning and polishing within the one year warranty period on all full-priced Sharpstone rings. A receipt MUST accompany all warranty repairs. so please retain your receipts after purchase. WARRANTY EXCLUSIONS Please bear in mind that ALL jewelry is fragile and requires care to enjoy its use for a long time. All fine jewelry (including gold and diamonds) can be affected by normal wear, activities or trauma. This is especially true for rings because our hands are subject to daily pressure. Our warranty excludes coverage for damage due to wear and tear, loss of stones, product loss or theft. All clearance sale items are excluded from the Sharpstone Warranty. COMMON JEWELRY ISSUES The following is a list of common jewelry issues that are NOT manufacturing defects:
  • Dents and scratches due to use are inevitable and are not a defect
  • Pits or holes in the setting caused by corrosive chemicals such as chlorine or bleach
  • Discoloration due to exposure to chemicals, cosmetics, swimming pools, hot tubs or bathing
  • Rings damaged or misshapen as a result of "hands-on" activities, such as weight-lifting, rock climbing, gardening, DIY etc; including cases where damage results in loss of stones
  • Bent, broken or worn out prongs allowing a stone to fall out or be lost
  • Lost stones due to chipping or breaking caused by normal wear or other damage
  • Bands that become misshapen or bent
SPECIAL FINISHES Rings that have special finishes, such as matte, sandblast or satin (among others) are particularly prone to natural wear, which will affect the appearance of the finish over time. Anything abrasive making contact with the ring will affect the finish. Please avoid storing or mixing up your rings with other hard surfaces and metals as they are likely to get scratched. Other hand-dominant activities like contact sports, exposure to harsh chemicals like chlorine in swimming pools, or your ring making contact with hard surfaces such as keys or door handles will also contribute to a ring's finish changing over time. This is normal and is not considered a manufacturing defect. Please note that it is not always possible to restore a ring to its original finish. Typically only solid gold and sterling silver polished rings can be restored. BASIC CARE INSTRUCTIONS Remove your jewelry when doing activities or duties which would strike, repeatedly wear, knock or potentially cause damage. This includes housework, gardening, sporting activities, exercise or outdoor chores. Put on your jewelry last after applying cosmetics and make-up. Keep lotions, perfumes, oils, hair products, and make-up away from your jewelry as these can make stones dull and cause discolouration. Keep your jewelry dry. Take off your jewelry before you shower, do dishes, do laundry or swim. Avoid sweat coming in contact with your jewelry to prevent tarnish. Keep your jewelry away from harsh chemicals like chlorine and ammonia. Do not wear your jewelry in swimming pools, spas or hot tubs. Store your jewelry carefully when not in use in a proper jewelry case. Do not store your jewelry pieces together or with other hard surfaces to avoid them scratching each other. Clean your jewelry regularly and carefully with warm water, mild dishwashing liquid and a (very soft) children's toothbrush. For professional cleaning, please visit your closest goldsmith, We can also help out with that. Inspect your jewelry regularly and have it repaired if you notice any early signs of damage