SHIPPING & RETURNS
We deliver Worldwide using DHL Express or Fedex
Charges are FREE for all packages above N60,000 (and for packages over $1000 for international shipments)
Here are our delivery rates:
Delivery within Lagos- N2000
Delivery within Nigeria- N3500
International Delivery - N25000 ($45)
All our deliveries are signature-only shipments, so please ensure someone is available to sign for your package. You can also opt to pick up at our office. We do not ship on weekends or public holidays.
You will receive a call from the courier company prior to delivery. Failure to reach the customer on the phone may warrant a re-scheduled delivery after which the package will be taken back to their nearest office where it can picked up at your convenience.
RETURN & EXCHANGE POLICY
We will accept the return of a non- customized or preordered jewelry purchased for an exchange/store credit from clients in Nigeria within 7 days and 14 days for clients outside Nigeria as long as the product is in the exact new condition purchased. The purchase of custom and preordered jewelry is final and not eligible for a return or exchange.
The buyer bears the cost of the to and fro delivery charges that arises in the process of making an exchange. We also give refunds for cancelled orders within 24 hours of purchase if they have not been processed/shipped.
To make an exchange the product must be:
. Still in its original packaging
. Have its tags on
. Have no sign of wear and tear.
To initiate an exchange send a WhatsApp message to +2349090021656 or +2349090021657 or send a mail to email@example.com